What is a Member ID?
When you purchase a subscription, you are issued a 4
- 8 digit Member ID . You should have received your
Member ID from either the approval screen when the order
was made or in the email confirmation sent to you
immediately after submitting your order. You should
always maintain a record of your Member ID and should
use this number in any correspondence with a customer
Can I get information on the membership that I
Yes. Check the confirmation email that was sent to
you when you signed up.
I did not receive a sales confirmation email.
Please make sure that you enter a valid email address
each time that you purchase a membership to insure that
you'll receive your confirmation email.
I have purchased a subscription to a Website.
Under what name will the charge appear on my
The charge will appear as either Info4bly.com, bilhelp.com, Ibill, MSBill, LiberECO or Web Transaction Services(WTS)Inc. depending
on the transaction processor used at the time the
membership was purchased.
How do I cancel my membership?
You can instantly cancel your membership online click here.
My credit card is being billed, how can I stop
You need to cancel your membership online
Once I cancel my membership will I be billed
No. Once a membership is cancelled there will be no
I am having problems canceling my membership. What
do I do?
If you've already tried using our automated forms, or
don't have the proper information available, you may
contact a customer service representative by emailing firstname.lastname@example.org.
How do I know that my membership has been
You will receive an email cancellation receipt once
you cancel. In order to receive this receipt, it is
necessary that you use a valid email address when
ordering a service or product.
I have lost my password.
If you have lost your password and want it mailed to
you, email email@example.com
with the origional email address you used to signup, or the site url that
you signed up for with your user name.
It won't accept my username &
Make sure you are entering the site properly by going
to the front page of the website and clicking the
'members' button. If you still can't get in, check to
see if you have received an e-mail confirming your
membership - your username and password will be verified
in the e-mail. Make sure you are typing them EXACTLY as
you see them in your confirming e-mail. If you still
cannot get access, click here.
When I enter the site, I get a 'Forbidden
Make sure you have not bookmarked the site beyond the
front page. Always enter the site by going to the front
page of the website and clicking the 'member'
I forgot my password.
Check the confirmation of membership e-mail you were
sent - your password should be verified in the e-mail.
If you've already deleted the e-mail, click here to contact Customer Support.
How do I enter the site?
To enter the site and enjoy your membership, just go
to the front page of the website and click the 'members'
button. You should get a pop-up asking for your username
& password. Enter those, remembering they are
CaSe-SeNsItIvE . If the pop-up occurs again, or you get
a message 'authorization failed', and you are absolutely
sure you have entered them correctly, there may be a
problem with your membership. Click here to contact
ATTENTION CONSUMERS - HOW TO REPORT UNSOLICITED
BULK E-MAIL (UBE)
If you believe you are the recipient of
unsolicited bulk e-mail from a person or company
advertising websites under this program, please follow
The best and easiest
way to send your UBE complaint is by forwarding the
offending e-mail, with all header information to mailto:firstname.lastname@example.org
(ensure this address is setup and forwarded to the
appropriate person). If you cannot forward the UBE,
simply send an e-mail to mailto:email@example.com
In either case, please include your name, address,
telephone number and any information you may have about
the identity of the person or entity that sent the UBE
to you. You may be able to collect information about the
sender from the e-mail itself, for instance, by
examining the e-mails "header," by examining the webpage
or by running a whois query against the webpage domain.
Our Affiliate Unsolicited Bulk Email Policy
We do NOT allow Webmasters to market
websites under this program through the transmission of
unsolicited bulk e-mails, therefore it is extremely
important that any mass e-mailings by you conform to our
policies. Moreover, you need to be aware of the fact
that many service providers have their own standards and
policies when it comes to mass mailings to their
customers/members and you must comply with these
policies as well.
In order to send any bulk email that
refers customers to any of our sites you must have a
prior business relationship with the e-mail recipient,
including but not limited to having obtained their
e-mail address through a verifiable opt-in procedure. We
require you to maintain electronic records of the manner
in which you obtain e-mail addresses for use in mailings
and you warrant to us that you maintain such by
accepting this agreement. This is because, if we receive
a complaint from a person or organization that has
received a promotional e-mailing from you, you will need
to demonstrate to us that such person did not receive
unsolicited bulk e-mail from you.
We also strictly prohibit you from
transmitting e-mail that makes use of or contains
invalid or forged headers, invalid or non-existent
domain names or other means of deceptive addressing
("counterfeit e-mail"). Do NOT do this. We also strictly
prohibit you from transmitting e-mail that is relayed
from any third party's mail servers without the
permission of that third party, or which employs similar
techniques to hide or obscure the source of the e-mail.
Do NOT do this.
The transmission of unsolicited bulk
e-mail, including the transmission of counterfeit
e-mail, may result in civil and criminal penalties
against the sender under applicable federal and/or state
We do NOT authorize the harvesting or
collection of email addresses, logins or screen names
from any ISP service for the purpose of sending
unsolicited e-mail, and will terminate without pay any
webmaster determined to have transmitted bulk emails
advertising any websites marketed through our program(s)
to lists gathered by such methods.
Should we determine, in our sole
discretion that you have violated this agreement or any
of its requirements, you will be terminated immediately,
will be ineligible to sign up for another account, will
not be paid for any traffic or subscriptions generated
prior to the date of termination; and your registration
information may be turned over to complaining parties.
Please email firstname.lastname@example.org
if you are experiencing problems with any of our
products or services. A member of our customer support
team will be happy to help you.